1. What exactly is Jongflow and what problems does it solve?

Jongflow is a digital solution with specifically for snooker centers, pool lounges and billiard halls. It replaces manual billing, scattered spreadsheets and dispersed tools with one joined-up system covering table management, POS system, membership management, lighting control, mobile app and real-time analytics.

2. Is there a free trial ?

Absolutely. Every new billiard hall can enjoy a 7-day free trial. You can test all the core features before you make payment.

3. How does it help during peak hours when my staff is overwhelmed?

4. How do I get started with Jongflow?

Six steps:

(1) book a free demo over WhatsApp or phone;       

5. How much does Jongflow cost?

Pricing is customized based on your venue size, number of tables, and the modules actually used – the monthly fee is transparent with no hidden costs. After booking a free demo, we will provide a quote based on your specific configuration.

6. What hardware do I need to get started?

Minimum requirement: one windows computer with a modern browser and internet. Recommended add-ons: Jongflow desktop POS system, Anti-peeping password input device flagship machine, 80mm receipt printer, cash box, and Jongflow intelligent lighting control. We supply and configure everything.

7. What kind of support do I get after we go live?

7*24 WhatsApp support during operating hours. And we will provide all franchisees with a dedicated account manager, remote troubleshooting, and free access to all future feature updates. All new features will be automatically pushed to each store, with no upgrade fees.

8. Do you support inventory and stocktaking tracking?

Yes. Full inventory management with real-time stock tracking, automatic deduction when POS items are sold, movement history logs and stock audits.

9. How do I add a new table?

In table and private room management, click Add Table, enter name, type, zone, and rate.

10. How do I handle a customer who wants to pause and resume later?

You can pause and start new rounds on the same table. Each round is time-stamped and billed separately but on one consolidated invoice. Customers can leave for dinner, come back, and resume without re-starting.

11. Can I organize tables into zones like VIP, Practice area?

Yes. You can create any zones you want (VIP, Hall, Practice, Snooker, Pool, 9-Ball, and so on). And you can also Seting different rates for each different area.

1. How does the Membership Management retain the customer?

Members can get points when topping up or making purchases. And points can increase their level and more discount, which will make customer feel like they are upgrading.

1. How does Intelligent lighting control actually save electricity?

The Jongflow intelligent lighting control will open the table's lights on the moment play starts and off the moment it ends. No more forgotten lights burning power overnight or between bookings. Venues report around 10% monthly electricity savings. Besides, it makes off-the-books free games impossible - the lights won't come on without registration.

2.How do I use AI box？

The Jongflow AI box requires a camera connection to enable intelligent recognition, game recording, voice announcements, and other functions.